How to contact support
Contact support
If you are on a free or paid plan, log into your Klaviyo account and use our support page at klaviyo.com/support.
If you are locked out of your account or have an invoice inquiry, please submit a ticket though our request form.
Support for free vs. paid plans
We offer email and live chat support to customers on all paid plans.
Customers on free plans have access to a 60-day trial of email support, along with a variety of other resources including the Help Center, Academy, Klaviyo Community, and interactive live trainings.
Klaviyo support hours
| Email | Live chat |
Paid Accounts | 24/7 | 24/5, weekend hours vary by plan |
Free Users | Access in their first 60 days | Virtual assistant |
Local business hours
Region | Hours |
Americas | 9 a.m.–8 p.m. Eastern Time |
Asia-Pacific | 9 a.m.–5 p.m. Australian Eastern Time |
Europe, Middle East, Africa | 9 a.m.–5 p.m. Greenwich Mean Time/British Summer Time |
BFCM Support Hours
We offer additional email and live chat support hours on Thanksgiving and through Cyber Monday for all customers on paid plans:
| Thanksgiving | Black Friday | Saturday | Sunday | Cyber Monday |
Live Chat | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Email Support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
How to contact support in-app
- When you're logged in to your account, select Support in the top right of the app or navigate to klaviyo.com/support.
- Review the common questions, or select Email support or Chat support to contact us directly.
- For email support: fill out and submit the form.
- For chat support: start by asking your question to Kira, Klaviyo’s Virtual Product Expert.
- Enter your question into the associated chatbox.
- Kira will direct you to any applicable resources or solutions.
- If Kira is unable to answer your question and you are on a paid plan, you will be added to our live chat queue, where you will be able to speak with a member of our support team.
If you aren't able to access email or chat support within the Need further assistance? section of the widget, you can access them by clicking the Support link to klaviyo.com/support.
The Community
The best answers to your questions can often come from other Klaviyo users. The Klaviyo Community is a place for you to learn, grow, and share best practices to level up your marketing strategy and skillset.
There, you can share strategic ideas, provide insight into topics you’re familiar with, and ask questions in a supportive peer-driven environment. Create an account using your Klaviyo login email to join the conversation and learn from users like yourself.
Unable to access chat?
Some ad-blocking software or browser add-ons may prevent the chat option from appearing in your account dropdown menu.
If you're on a paid plan and you're experiencing difficulties accessing chat, try disabling any ad blockers or browser add-ons.
If the problem persists, reach out to our success team by clicking Support > Email support.
Unable to log into your Klaviyo account?
If you have been locked out or are unable to log into your Klaviyo account, please submit a ticket through our account access request form. From here, a member of our support team will assist in retrieving your access.
Additional resources
- Getting started with Klaviyo
- The Klaviyo Academy