Why is my account suspended or disabled?
You will learn
Learn reasons why your Klaviyo account may be disabled or temporarily suspended.
When accounts are either disabled or suspended, flows are automatically set to manual mode and segments don't get updated.
Disabled: your account has been flagged for review
Your account may be temporarily disabled after being flagged by our verification and compliance team. This typically occurs when a new account attempts to send to an uploaded list of contacts for the first time
You should receive feedback from our team within 1 business day. For more information about the account review process, please read Understand the account verification check.
Suspended: a payment couldn't be processed
A Klaviyo account with a paid subscription will automatically be suspended after several failed payment attempts. If you are unsure of whether your account is disabled for this reason, we recommend attempting to update your credit card information in your account's billing settings.
As soon as the overdue payment is processed successfully, your account will automatically be re-enabled.
Other: you have hit the limit of your paid plan
If you attempt to send more emails than your current paid plan level supports, your account will not be suspended, but you will be required to upgrade before you can send more emails or SMS messages.
If you are unsure of whether you have reached your account limit and need to upgrade, contact our Success Team.
Additional resources
- Understanding the account verification check
Learn about Klaviyo's account verification check, which occurs for new accounts to prevent suspicious sending behavior or misuse of the Klaviyo platform.
- How to update your credit card information
Learn how to update the credit card information associated with your account. Note that Klaviyo does not support multiple credit cards in a single account.
- How Klaviyo billing works
Learn how Klaviyo bills customers for Profiles and Emails, Mobile Messaging, Reviews, Advanced Klaviyo Data Platform (formerly “CDP”), Marketing Analytics, Customer Hub, Helpdesk, and Customer Agent.