How to turn off SMS consent at checkout for BigCommerce
Estimated 1 minute read
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Updated Jul 7, 2025, 12:00 AM EST
You will learn
Learn how to stop collecting SMS consent at checkout for BigCommerce.
To do so, you need to:
- Remove the code snippet from your theme file in BigCommerce.
- Uncheck the Collect SMS Subscribers box in Klaviyo.
In BigCommerce
- Go to your BigCommerce store.
- Click Settings > Advanced > Data Solutions.
- Look for Site Verification Tags and click the three dots to open a dropdown menu.
- From the dropdown, click Disconnect.
- In the modal that pops up, click Disconnect to continue.
Note that the script will still appear under Site Verification Tags; however, it will no longer be active on your site. As soon as you hit Disconnect, this stops SMS consent collection. (If you want to remove the script entirely, you must input some other text (e.g., a space or another script.)
In Klaviyo
- In Klaviyo, select the Integrations tab, then click on BigCommerce.
- Uncheck the Sync your BigCommerce SMS subscribers to Klaviyo box.
- In the modal, click Stop collecting SMS consent.
- To save the changes, click Save.
Additional resources
- How to add a Klaviyo embed form to your BigCommerce site
Learn how to add a Klaviyo embed form to your BigCommerce site, which requires creating the form in Klaviyo, and then pasting it's embed code to your site’s files where you want it to appear (e.g., the footer).
- How to collect SMS consent at checkout on BigCommerce
Learn how to start collecting SMS consent at checkout for BigCommerce. This should take about 5–10 minutes total. To make it easier, we recommend logging in to your BigCommerce and Klaviyo accounts and keeping both open.
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